Shipping Policy

Key Information

• Cut off time: 12:00
  
• Processing time: 1-2 business days (Monday-Friday)
• Delivery time: 4-6 business days (Monday-Friday)
• Free Shipping in United Kingdom

Shipping Process

If you place your order before 12:00, it will be processed the same business day. Once your order has been processed and shipped, you will receive a confirmation email with tracking information. Our delivery partners will handle your package and ensure it reaches you within the estimated delivery time. Order processing time is 1-2 business days (Monday-Friday) and delivery time is 4-6 business days (Monday-Friday). Shipping is always free within the UK.

Track Your Order

You can easily track your order using the Tracking Page provided in your confirmation email. Please allow up to 24 hours for the tracking information to update.

Order Cancellation

If you need to cancel your order, please contact us as soon as possible at info@panora-style.co.uk Cancellation requests made before the order is processed will be accepted. If the order has already been shipped, it may not be possible to cancel.

Delays

While we strive to deliver orders on time, unexpected delays may occur due to factors outside our control, such as weather conditions or courier issues. We appreciate your understanding and patience in such situations. Please wait 3 business days after the maximum delivery time and then contact our customer service.

Damaged or faulty products

If your product arrives damaged or faulty, please contact us as soon as possible at info@panora-style.co.uk Include photos of the defective product and your order number so we can assist you with a replacement or refund.

Business Information

Company name: Mrd Mode Limited
Address: SUITE C, LEVEL 7, WORLD TRUSTTOWER, 50 STANLEY STREET,CENTRALHONG KONG
Company number: 77857161

Email: info@panora-style.co.uk

Opening hours

Monday-Friday: 09:00–19:00

Closed Saturdays, Sundays And Public Holidays.