Return and Refund Policy
Key Information
- Return window: 30 days from the date you receive your order
- Refund Processing Time: 7 days after receiving the returned item
- Restocking Fee: None
- Terms of Service: Our refund policy is subject to Terms of Service.
Return Process:
- If you change your mind and decide to return your order, contact us at info@panora-style.co.uk within 30 days of receiving your order.
- Ensure that items are unworn, unused, and in their original condition, with all tags attached.
- Securely package the item and ship it to the return address provided.
- We recommend using a delivery service that offers tracking, you are responsible for the returned parcel until it reaches us.
Refund
Once we receive and inspect the returned item, we will notify you via email. If approved, your refund will be processed within 7 days. The refund will be credited to your original payment method.
Exchanges
We do not offer direct exchanges at this time. If you wish to exchange an item, please return it for a refund and place a new order for the desired item.
Order Cancellation
If you need to cancel your order, please contact us as soon as possible at info@panora-style.co.uk Cancellation requests made before the order is processed will be accepted. If the order has already been shipped, it may not be possible to cancel.
Damaged or faulty products
If your product arrives damaged or faulty, please contact us as soon as possible at info@panora-style.co.uk Include photos of the defective product and your order number so we can assist you with a replacement or refund.
Business Information
Contact name : Wang Maoqin
Address : Lane 1177, Jianlan Road, Meixu Street, Yinzhou District,
City : Ningbo
Postal code : 315100
Province : Zhejiang
Country : China
Phone : 15314571683